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General Discussion / Resolution of incidents claims
« on: September 05, 2023, 04:03:40 am »
There are several points that you should know if you have a call center or if you have a customer service . The law aims to improve customer service in all companies, end long waits, reduce the use of robots and shorten the limit of days for a resolution. The keys to the new Customer Service Law If you have a company and it offers customer service, you should be aware of some of the new guidelines proposed in this law . If it comes into force, it will be necessary to adapt the call centers and also the staff.
Telephone waiting time Phone Number List the wait for a call for general information, queries or problem solving will be limited to 3 minutes . It will also affect incidents for companies that provide recurring services. Personal and professional treatment: a client can demand to be attended by a real person and not by a robot. You can also demand to speak with a person with specific knowledge about the subject she is dealing with, without having to go through other speakers. 24-hour toll-free numbers: customer service numbers must be toll-free and calls cannot be forwarded to pay phones.
These must work and be operational 24 hours a day, 365 days a year for companies that offer continuous services: electricity, gas, water, Internet, etc. will now have a period of 15 days (previously 30) to be resolved. Each CCAA may reduce this term according to its legislation. These are the keys that you should know about the new Customer Service Law proposed by the current Ministry of Consumer Affairs and which will be brought to Parliament in the coming weeks. Send comment Your email address will not be published. Mandatory fields are marked with.
Telephone waiting time Phone Number List the wait for a call for general information, queries or problem solving will be limited to 3 minutes . It will also affect incidents for companies that provide recurring services. Personal and professional treatment: a client can demand to be attended by a real person and not by a robot. You can also demand to speak with a person with specific knowledge about the subject she is dealing with, without having to go through other speakers. 24-hour toll-free numbers: customer service numbers must be toll-free and calls cannot be forwarded to pay phones.
These must work and be operational 24 hours a day, 365 days a year for companies that offer continuous services: electricity, gas, water, Internet, etc. will now have a period of 15 days (previously 30) to be resolved. Each CCAA may reduce this term according to its legislation. These are the keys that you should know about the new Customer Service Law proposed by the current Ministry of Consumer Affairs and which will be brought to Parliament in the coming weeks. Send comment Your email address will not be published. Mandatory fields are marked with.